REFUND & RETURNS POLICY

We want you to shop with confidence at Simply Essentials.

Eligibility for Returns

Return requests must be made within 14 days of delivery and meet the following conditions:

• Item is unused

• Item is in original packaging

• Item is in resalable condition

Some items may be non-returnable for hygiene or safety reasons.

How to Request a Return

To initiate a return, contact our support team with:

• Order number

• Reason for return

Instructions will be provided after review.

Refunds

Approved refunds are issued to the original payment method. Processing time may take 5–10 business days, depending on your payment provider.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos so we can assist promptly.

Exchanges

Exchanges are handled on a case-by-case basis and depend on product availability.

FINAL NOTES

Simply Essentials operates as an online-only store. All policies apply to purchases made through our website. For further assistance, please visit the Contact Us page.